Reference

The Terms Behind Your Account

Our Terms & Conditions spell out what you agree to when you open a wallet-backed account with us — how a bKash, Nagad or Rocket transfer gets credited, how each game round settles, and where to raise a dispute if something goes wrong.

One account per personWallet transfer rulesCricket market settlementWritten dispute path
mnwbd The Terms Behind Your Account
TALK TO A PERSON

Where to Take a Terms Question

If a clause on this page does not match what happened in your wallet, tell us before anything else. Support works from the same records we do — the transfer reference, the provider's round ID, the timestamp on your login — so bring those and the reply comes faster. Open a chat from the help button inside your account on mobile, send an email, or raise a ticket from the account page. We reply in English.

In-account chat Tap the help button on any screen inside your account and the chat opens with your user ID already attached, so you are not asked for wallet details twice.
Send an email Write from the address registered on your account with your bKash, Nagad or Rocket transfer reference and a screenshot if you have one, plus the time you sent it.
Raise a ticket From the account page you can attach a ticket to a specific round or transfer, which keeps the thread and the evidence together until we close it.
LOGIN AND DATA

How mnwbd Keeps Your Login Safe

Terms only work when the account behind them is safe. Your password is stored hashed, one-time codes go to the number tied to your wallet, and every login is logged with device and time so a dispute has something to stand on. Cookies keep your session alive between pages and remember your language choice — session and preference only. Want a copy of what we hold, or a correction? Raise it from the account page and we walk you through it.

Details we keep

We store the phone number, name and wallet ID you register with, plus transfer references, so a payment query can be traced without guesswork. Round history stays on the provider's side.

Cookies on your phone

Session cookies keep you signed in while you move between the lobby and your wallet; a preference cookie remembers your language. Clearing browser data signs you out on that device only.

Login protection

Your one-time code goes only to the registered number, and a new device asks for it again. Change your password from the account page at any time and every open session drops.

Changing what we hold

Ask for a copy, a correction or deletion through a ticket on your account page. We confirm what can be removed and what local record-keeping rules require us to keep on file.

Questions About These Terms

The short answers below cover what readers ask us most about the terms, from the moment of sign-up to closing an account. If your case is not here, the support desk can pull up your record and answer against it.

Yes. Ticking the box at sign-up means you accept this page and the rule sheet behind each game, so read both before your first bKash, Nagad or Rocket transfer.

Send the wallet reference and the time you sent it. We match that against the incoming record; if the money never arrived, your bKash, Nagad or Rocket statement is what we work from.

They can. A new payment rail, a provider rule change or a shift in local law can all force an update. The revised page carries a fresh date, and staying signed in after it counts as acceptance.

It depends on where you live and on eligible regions, so we cannot point to one court for everyone. Write to support first — most wallet and settlement disputes close at that stage.

Only partly. Each title has its own rule sheet from the provider, and that sheet settles the round. Legal Note Bangladesh, Blackjack Club and the rest follow the publisher's record, not ours.

Raise a ticket from the account page and pause use of the login. We settle any open round first, then send the remaining wallet balance back to the bKash, Nagad or Rocket number on file.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.