Verifying Your Account Protects Your Balance
Verification is the step that lets us hand your money back to you and nobody else. We ask for a photo of your National ID or passport, a selfie, and a wallet statement or bank slip showing your name and number. Upload them from your phone inside the account area — the camera on your device is enough, no scanner needed. Most
delays come from glare on the ID photo or a name that differs by one letter from your wallet, so read the spelling before you send. Once the file clears, deposits and cash-outs both run without another document request.
- Have your ID ready — National ID, passport or driving licence — one document showing your photo and full name as printed on it.
- Take a clear photo — Lay the card flat in daylight, avoid glare and keep all four corners inside the frame of your phone camera.
- Add a selfie — Hold the phone steady at eye level; our team compares that face against the document you uploaded.
- Confirm your wallet name — Send a bKash, Nagad or Rocket statement so we can match the number to the profile you registered.